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Terms & Conditions
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Current rates - Ptnsystems currently charges £40.00 per hour.

All our prices are subject to VAT at the current rate and we have a minimum charge of 0.5 hours for all work carried out. Work agreed outside of our normal working hours and at weekends will be charged at double time. We do not have a call out charge and travelling time is charged as per our hourly rates. Our billing reflects total time spent working on our clients' problems and requests, including: meetings, telephone conversations, sourcing hardware and software, product research, and/or consultation. Please call if you are in any way unsure of our charges.

Payment - All invoices must be paid on receipt/on completion of works, unless by prior agreement. All overdue payments will be subject to interest and administration charges.

Data - Ptnsystems will make every possible effort to preserve their customers' data, however due to the unpredictable nature of PC's we are unable to make any guarantee whatsoever that data will be intact after the computer(s) have been repaired or tested. The customer agrees not to hold Ptnsystems Limited responsible for any loss or damage to data as a result of repairs, upgrades or any other services carried out on their computer(s) or network. Please ensure you have all valuable data backed up prior to the commencement of any works and all serial numbers/activation codes and installation CD's available, should they need to be re-installed at any time.

Introduction - Purpose of Document: The purpose of this document is to outline the general terms and conditions offered by Ptnsystems Limited to its clients.


Supplier: Ptnsystems Limited Company Number: 4999632 Client: The Company, (via Authorised Representative) or Home User.

Working Hours: Working hours are 09:00 hrs to 17:30 hrs GMT, Monday to Friday, excluding UK public holidays.

Language: Support language is English.

The Contract - Acceptance: It is deemed that you have read, understood and agreed to these terms and conditions, if you ask for IT support from Ptnsystems Limited, whether by phone, an arranged visit, e-mail or any other method.

Abbreviations: for ease of reading the phrase Ptnsystems, where used below, will always refer to Ptnsystems Limited.

Ptnsystems works on a "Pay As You Go" basis, unless by prior agreement.

Fees and Charges: The current charges are published on our website at

Service Provision: When ordering this service you are agreeing to the immediate provision of the service and you cannot cancel it under the Consumer Protection (Distance Selling) Regulations 2000. This service is not a substitute for you taking appropriate steps to maintain and safeguard your computer systems using regular backups, running up-to-date anti-virus products and adopting other relevant security and maintenance procedures. In providing this service we will use our best efforts to provide remote and on-site support within the timescales agreed with you. However all dates and times are estimates and we cannot guarantee that we will meet them. If as part of this service you are required to install any software you agree to install and keep this software. If you refuse to install this software this may mean that we have to offer a reduced level of service or withdraw the service completely.

The Service: Ptnsystems service gives you IT support in the following areas:

PC Hardware: configuration, repairs, replacements, and upgrades.

Security: firewalls, anti-virus, data backups.

PC Software: We support major business applications in the following areas: Microsoft Windows and Server products, graphics, video & photography, accountancy products, configuration, training, upgrades, repairs.

Advice & help: IT architecture, new hardware. requirements, new software requirements, IT projects, software development policies, e-mail and internet.

The methods of support offered are: Site visit, remote control software and telephone helpdesk support.

Your Responsibilities: This service is not a substitute for you taking appropriate steps to maintain and safeguard your computer systems using regular backups, running up-to-date anti-virus products and adopting other relevant security and maintenance procedures.

Timescales and Cancellations: In providing this service we will use our best efforts to provide remote and on-site support within the timescales agreed with you. However all dates and times are estimates and we will try, but cannot guarantee, that we will meet them.

Payment: Payment of invoices shall be made on receipt, either by cheque or Bank Transfer, unless otherwise agreed in writing, overdue payment charges shall be applied to all invoices once overdue.

Goods Supplied: Where goods have been supplied they remain the property of Ptnsystems Limited until the invoice has been settled. If the invoice remains unpaid for more than 30 days, Ptnsystems reserve the right to take the goods back in to their ownership.

Software and Licences: The client will be responsible for all costs associated with software and licences. Where remote desktop support is required, any software enabling remote access and any licence fees for remote third party support/management software will be paid for by the client.

Travel: Ptnsystems charges its normal hourly rates should we travel to your home or business; from Victoria Avenue Swanage to you and return. If an overnight stay is required. The cost of this stay, including reasonable subsistence charges, is passed on to the client at cost.

Hours of cover are generally 9:00 – 17:30 Monday to Friday (excluding UK public holidays). Tasks outside normal office hours are by prior arrangement only and are billed at time and a half. Work carried out on Sundays or on a bank holiday is billed at double time.

General Access: You must give access at the time of the agreed visit. Failure to do so may result in us charging for the missed appointment.

Fixing a Fault: If a fault cannot be rectified on-site we will give you the option to have the fault rectified off site. If any hardware requires repair we will provide you with a quotation to carry out this repair if it is an item that we can obtain parts for. If we replace your main hard drive we will re-install the operating system and restore the latest backup provided that you have the relevant software licence key(s). If your hardware is faulty and under warranty we will endeavour to liaise with the equipment manufacturer on your behalf. The price for this service does not include the cost of any parts, hardware or software that may be required.

You Agree: a) to our engineers or approved contractor having remote access to your computer systems b) to install or allow us to install approved anti-virus protection to all systems (subject to any software licence fees) c) to have technical details regarding your systems recorded on our database d) to allow us to create any administration accounts that we may require.

Exclusion of Consequencial Loss: Ptnsystems will not in any circumstances be liable to the client for consequential, indirect or incidental loss (including but not limited to loss of profits or lost sales) damage or expense howsoever caused.

Confidentiality: Both parties to this agreement warrant that they shall keep confidential any information concerning the business affairs of the other.

Enforcibility: Should any clause in this agreement be deemed by a UK court to be unenforceable such clause or part shall be deleted without affecting the integrity of the rest of the Agreement, which shall remain valid and enforceable in accordance with its terms.

Entire Agreement: Both parties acknowledge that this agreement expresses their entire understanding and agreement, and that there have been no warranties, representations, covenants or understandings except such as set down hereto. The parties further acknowledge that this agreement supersedes, terminates or otherwise renders null and void any and all prior agreements or contracts. Clause headings are understood by both parties to be for guidance only and do not limit, condition or alter any individual clause.

Governing Law and Jurisdiction: This agreement shall be governed and construed in accordance with the laws of England and the parties to the agreement submit to its non-exclusive jurisdiction. The place of performance of the agreement shall be deemed in England.

Language: This agreement is prepared in the English language, which shall prevail over any translation in the event of a conflict of interpretation.

Address: Ptnsystems, Unit 9, Purbeck Business Centre, Victoria Avenue Industrial Estate, Swanage, BH19 1AU VAT registration number is 846 2451 23 PTN Systems is a limited company no. 4999632 Registered office: 230 High street, Swanage, Dorset BH19 2PQ.

Website Terms

The term 'Ptnsystem's' or 'us' or 'we' refers to the owner of the website whose registered office is 230 High Street, Swanage, Dorset, BH19 2PQ. Our company registration number is no. 4999632 Registered in England and Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website may use cookies to monitor browsing preferences, please see the information regarding cookies below.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance and graphics. All content is copyright and reproduction is prohibited unless explicit permission is given.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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PC, Laptop, Server, Tablets & Phones - Ptnsystems offers IT sales and support, computer and laptop repair to individuals and businesses in the Dorset area.

Our team has experience of the real world problems that arise within IT, and appreciate the need to keep computer systems running smoothly.

If you have a problem we aim to get things back to normal as quickly as possible and in the most cost effective way.

Support for all your IT requirements including networking, WiFi, printers, software issues & backup solutions. We can also source new laptops, computers and peripherals and usually have some refurbished stock available. 

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Whether you need a simple, single page or a full ecommerce website, we can help and get you up and running quickly. Once setup, you can edit the website yourself with a simple online editor.

Our ecommerce platform allows you to configure your own shop and sell products online, buyers can checkout seamlessly without leaving your website, choose postage costs, track orders and much more.

We can complete all the registration and hosting steps for you; you own the domain, not the hosting company or developer.

If you need logos, branding, Google AdWords campaigns, business stationery, professional photography, printing or any digital artwork completed, just let us know.

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Offices in Swanage

We are in the Purbeck Business Centre, between the Texaco Garage and the small railway bridge at the end of Victoria Avenue, Swanage.

If you have any problems finding the office please give us a call.

If you would like to speak to someone at Ptnsystems, please call us on 01929 475828. We are open Monday to Friday from 9am to 12.30pm and from 1.30pm to 5.30pm. We close at 3pm on Mondays, Wednesdays and Fridays.

If we are unable to answer the telephone please leave a message and we'll get back to you as soon as possible.

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See our news section for articles relating to frequently asked questions, scams, Windows 11, important information and impartial advice.

New websites just launched for Explorers Childcare Group and Purbeck Surveys with many new website projects on the way for local businesses including The Dorset Practice, Fortes Gelato, Salty Living and Imagine Boutique. 

See the links above for example of recent websites.

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Ptnsystems has many years of experience helping small businesses implement simple, cost-effective IT solutions. Your business may be paying for unnecessary subscriptions and services; call for a chat (in plain English) today on 01929 475828.

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